Refund policy

TERMS OF ACCEPTANCE

Seeds should be inspected on arrival and if for any reason you are not completely satisfied with your purchase please return within 14 days and we will exchange or refund including your postage. 

INTERNATIONAL ORDERS (Orders dispatched to addresses outside New Zealand)                                   
You agree to pay all customs duties, and or other taxes and fees that may be levied by your government. You are responsible for knowing and heeding any import regulations, prohibitions, and restrictions that may apply. 
Phytosanitary certificate with tracked delivery are available through the delivery option at checkout (allow extra 10 working days for issue of Phytosanitary certificate)
NZ Tree Seeds shall not be responsible for shipments that are seized by customs or prohibited entry into your country for any reason.

We give no warranty, expressed or implied, as to the description or productiveness, of any seed and will not in any way be responsible for the resultant crop, except any liability which arises from statutory guarantees under the Consumer Guarantees Act 1993 in respect of non-business customers.

Seed Viability Disclaimer
While every effort is made to ensure the quality, purity, and viability of our seeds through an initial cut check, and proper storage, seed germination and plant performance are influenced by numerous factors beyond our control. These include—but are not limited to—growing conditions, environmental variables, storage methods, and the purchaser’s cultivation practices. We cannot guarantee results where inadequate research, improper handling, unsuitable products, or incorrect growing techniques are involved. Customers are encouraged to familiarise themselves with the specific requirements of each species prior to planting to ensure optimal outcomes.

The above terms are accepted by the purchaser when an order is placed.